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Aspley Guise & Woburn Sands Golf Club

TERMS AND CONDITIONS

Booking Conditions

These booking conditions are periodically subject to change.

We accept bookings for tee times booked online as specified below:

For all tee time bookings, your contact will be The Golf Team at Aspley Guise & Woburn Sands Golf Club.  We will accept responsibility for it in accordance with these Booking Conditions as an 'organiser' under the Package Travel, Package Holidays and Package Tours Regulations 1992.

1. ACCURACY

Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website (www.aspleyguisegolfclub.co.uk) in our email newsletters, in our promotional material and printed media, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen tee time (including the price) at the time of booking.

We reserve the right to increase the price of any tee time advertised on our website at any time before you book.  Any price changes will be clearly visible to you at the time of booking.  Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

2. PAYMENT

Full payment must be paid at the time of booking.  This will be clearly visible as you go through the booking process, and all payments made, and outstanding amounts will be clearly stated on your booking confirmation.

Confirmation of the final numbers must be received thirty (30) days prior to the date of play to avoid forfeiture. 

County Card bookings can only be made within 7 days of play.

Please quote booking reference number on all correspondence.

3. METHODS OF PAYMENT

We accept the following credit/debit cards: Visa, MasterCard, Switch, Delta and Connect. All payments made by credit card currently carry a 0% handling charge, however there is no handling charge for payments paid by debit card.  Cheques are accepted and are to be made payable to “AG&WS Golf Club”.

4. CONFIRMATION OF BOOKING

To confirm a booking, the lead name must be aged 18 years or over. Once you have confirmed your booking and paid the appropriate amount per person, we will then email you your booking confirmation, which will show the amount paid and, if any, the remaining amount to be paid.  At this point your binding contract will come into existence. Please check the confirmation carefully as soon as you receive it paying special attention to the tee time and the number of players booked. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.  We do not accept liability for errors notified to us after 30 days of the date of booking the tee time.

Group Bookings

Where your booking is for more than one person, the named person responsible for booking your tee time will be treated as the lead name for your booking.  The lead name will be responsible for making all payments due to us in accordance with our contract.  The lead name is also responsible for keeping all members of his/her party informed as to the booking details.

5. CANCELLATIONS/AMENDMENTS BY YOU

The Booking is completely transferable.  Should you be unable to make your tee time, you can offer the tee time to someone else such as a family member, friend or colleague. A voucher only refund is available.

All amendments are subject to availability and we may not always be able to fulfil your request.  In the event of a reduction in numbers or cancellation 30 days or more before your tee time, we will retain £20 paid by (or due from if still outstanding) each person cancelling as a cancellation / administration fee. All other monies will be refunded.

Cancellations or reductions in numbers made within 30 days of your tee time will result in forfeiture by the person(s) cancelling of all monies paid or due at that time.  In the event of any other amendments, you must pay in addition all costs incurred by us in making the amendment together with any costs or charges incurred. 

If your reduction in numbers results in only one person being left on a booking this will result in forfeiture of all monies paid by the number two player regardless of the time at which this cancellation occurs.  Adding an additional player(s) to an existing tee time can be completed online or via the office as long as the required tee time is still available.  This type of amendment does not incur any additional administration fees.

Please be aware that if you are booking as a 1-ball, 2-ball or 3-ball the Club reserves the right to add another player to your booking especially on busy days.

If you fail to cancel your booking and / or notify the Club of any reduction in the size of your party your credit or debit card will be charged the balance of your account. 

6. CANCELLATIONS/AMENDMENTS BY US

Occasionally, we have to make changes to and correct errors on our booking system and other details both before and after bookings have been confirmed and cancel confirmed bookings.  Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor.  Occasionally, we have to make a “significant change”.  If we have to make a significant change or cancel, we will tell you as soon as possible.  If there is time to do so before departure, we will offer you the choice of the following options: -

(i) (for significant changes) accepting the changed arrangements or

(ii) purchasing an alternative tee time from us, of a similar standard to that originally booked if available.  We will offer you at least one alternative tee time of equivalent or higher standard for which you will not be asked to pay any more than the price of the original tee time.  If this tee time is in fact cheaper than the original one, we will refund the price difference.

(iii) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.  If we have to make a significant change or cancel we will pay you compensation if appropriate subject to the following exceptions.  Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.  No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

7. General Data Protection Regulations - Data Retention

When making a booking you are agreeing to the terms and conditions set out in our Privacy Statement,

8. On the Day

On the day of play, you are required to report to the Professionals Shop a minimum of 10 minutes prior to your tee time to present your booking confirmation and obtain access codes for the clubhouse and locker rooms.

On request you will be required to present your green fee stub to the Starter.

If for some reason the Professionals Shop is closed prior to your tee time, you should go to the Bar and failing that call in after your round is complete.

9. COMPLAINTS REGARDING YOUR BOOKING

If you have a complaint or experience any problems during your booking please inform the Professional or The Golf Team as soon as possible.  All verbal complaints must be put in writing.  If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your booking.  If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

 

BOOKING CONDITIONS - IMPORTANT GOLFING EXTRAS

The following extra information has been compiled through our experience of booking golfing breaks and tee times over the past 100 years. Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.

1. TEE-TIMES

We will do everything possible to confirm your requested tee times, however, the Club reserves the right to alter preferred tee times.  If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative.  Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day.  Precedence is given to those teeing off the first tee.

The course is busy in the high season and you would expect approximately 4 hours a round as a reasonable pace of play although this can be slower in extremely busy times.  We cannot be held responsible for slow play on a golf course.

2. PLAYING CONDITIONS

The course is inspected and maintained on a daily basis, however, the playing condition may vary from time to time.  Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur.  Equally, in particularly dry spells, when there are water hosepipe bans in place, fairways and greens may be burnt and not in the best of playing conditions.  Events such as these are out of our control and we cannot be held responsible for the condition of the course that you have booked to play at.

3. HANDICAP CERTIFICATES

Players must have the ability to play to a reasonable standard to ensure their enjoyment and the enjoyment of others on the course at the same time.  The course is available to golfers who play to a handicap of 36 or less (men) or 54 or less (ladies).

4. DRESS CODE

Golf Club dress codes apply. 

Course – Dress Code

On the course, players are expected to maintain a high standard of dress and are required to wear smart conventional golfing attire with dimpled golf shoes.  Presentable shorts (no beach wear, elasticised or football style) may be worn other than for club functions which specify a dress code. 

Clubhouse – Dress Code

In the Clubhouse smart, clean and presentable dress must be worn at all times, which includes jeans (no holes or rips) and trainers.  Golf shoes are not permitted in the clubhouse unless on the ground floor in the following designated areas;  Pro’s Shop, changing room(s) and locker room.   

The wearing of hats or caps, track or shell suits, football style shirts, collarless T-shirts or vests is not permitted at the Club.

The Club reserves the right to refuse access to the clubhouse / course to anyone dressed inappropriately.

Spikes

Dimpled soft spikes must be worn on the course, no trainers.

Golf shoes are not permitted in the clubhouse unless in the designated areas on the ground floor.

Mobile Phones

Mobile phones are not permitted in the Clubhouse at any time.

Mobile phones can be used in the designated mobile phone area at the front of the clubhouse.

Slow Play

Please avoid slow play at all times.

5. BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party.  Full payment for any such damage or loss must be paid direct at the time to the Club.  If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people.  If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the booking of the person(s) concerned.  In this situation, the person(s) concerned will be required to leave the golf club or other service.  We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements.  No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

6. INCLEMENT WEATHER POLICY

As adverse weather is inevitable during the course of the year we may either close the golf course or operate temporary tees and greens at our discretion.

In the event of this happening our Inclement Weather policy is as follows:

Prior to booking date

Clients should initially attempt to contact The Golf Team to check the status of the course if they are under any doubt due to weather conditions.

-         Phone: 01908 583 596option 1 or

-         email: secretary@aspleyguisegolfclub.co.uk

Should you choose not to travel, we will try and postpone your booking; however, price supplements may be incurred depending on when you re-book for.

At the golf club

Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf.  Please note that trolley and buggy bans occur frequently when a course is wet and is determined by those in charge of the golf course; Course Manger, Head Greenkeeper, General Manager and PGA Professional.

In the unlikely event the course is closed e.g. bad weather or other, you will receive a green fee or a voucher to use on another day free of charge, subject to availability.

All decisions regarding green fee vouchers are solely at the discretion of The Golf Team and are final.

We cannot be held responsible should inclement weather prevail.

7. VOUCHER TERMS AND CONDITIONS

Redemption:

  • Vouchers can only be exchanged for full or part payment of a tee time booked directly through the golf club. 
  • They may be used directly at the golf club to purchase food and beverage from the Caterer; Bar or for full or part payment of a follow up visit.
  • Only one voucher may be redeemed per booking.
  • Vouchers may not be exchanged for money and may not be split over more than one booking.  A voucher cannot be redeemed on transactions that have already been processed through the golf club.
  • Vouchers only apply to Tee Times once they have been confirmed as available by the golf club.
  • If the tee time(s) purchased total less than the value of the voucher, no refund, whether monetary or gift voucher will be given.  Nor can a balance credit be redeemed against subsequent bookings.

Vouchers can have any number of the following booking conditions applied to them:

  • Voucher is only valid between a specified start and end date
  • Voucher is only valid if it is set to active
  • Voucher is only valid for tee times whose total value is greater than or equal to a certain minimum value
  • Voucher is only valid for certain tee times
  • Vouchers will only apply to tee times that satisfy the specified booking conditions.
  • Vouchers are not transferable.

On redemption of Vouchers, Standard Terms and Conditions apply.

8. GIFT VOUCHER

  • Gift Vouchers can only be used once, after which they are no longer valid.
  • Gift Vouchers will be applied to the first tee time bought when multiple tee times are being purchased.  Tee times will appear in chronological order and the voucher will apply to the first tee time that satisfies the voucher conditions.
  • Gift Vouchers will always be applied to tee time that satisfies the voucher conditions before a regular tee time purchased at the same time.
  • Gift Voucher redeemed against a booking of multiple tee times would be applied to the first tee time that is confirmed by the golf club and satisfies the voucher conditions.

Cancellations - Gift Vouchers

  • Gift Vouchers can be replaced with a Gift Voucher of the same value less any administration fees owed, should it be used to pay or part pay for a tee time that is subsequently cancelled. 
  • The replacement of any voucher is completely at the discretion of The Golf Team, and will only ever apply to those tee times that are cancelled 30 days or more before the time of play. 
  • Tee times cancelled within 30 days will result in forfeiture by the person(s) cancelling of all monies/vouchers paid or due at that time.

Lost or Stolen Gift Vouchers

  • The golf course will not issue replacement vouchers for lost or stolen vouchers. 
  • It is the responsibility of the customer to ensure that they keep their voucher safe and secure from others once they have been issued with it. 
  • If the voucher is used by someone other than the customer with or without the customer’s consent the golf course cannot be held as liable, and will not replace the voucher(s).

Promotional Codes

Promotional Codes are used in marketing campaigns and money off promotions.  These codes may have further terms and conditions applied to them which can be found on the website during the time of the promotion.

 

OPEN COMPETITIONS - CONDITIONS AND REGULATIONS OF COMPETITION

1.  The competitors with the lowest medal / highest stableford score will win the respective competition.  Prizes will be awarded for 1st, 2nd, 3rd and Nearest the Pin places (unless otherwise specified in the conditions of entry) in each competition.

2.  Trophies will remain the property of Aspley Guise & Woburn Sands Golf Club and will be retained by the Club on permanent display in the Clubhouse.

3.  Entries are open to bona fide members of recognised Golf Clubs.  ALL competitors in the Men’s Seniors Open MUST be aged 55 years and over on the day of the tournament.

4.  Handicap Certificates must be presented on the day of the competition.  Failure to do so will result in disqualification.

5.  The Committee reserve the right to penalise competitors by 2 strokes if up to 5 minutes late on the 1st tee and disqualify players over 5 minutes late.

6.  In the case of a tie, Aspley Guise & Woburn Sands Golf Club Local Rules will apply.

7.  Catering facilities will be available on the day, however, competitors are strongly advised to make a booking with the Clubs caterer well in advance of play.

8.  Competitors will be made Temporary Members of the Club for the day of the competition.

9.  All Prize Winners must attend the evening presentation, otherwise prizes will be forfeited.

10.   On entering an open competition the full price will be deducted from your credit or debit card immediately.  Open refunds will only be granted if 30 days or more notice is given from date of open competition.





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